Ordering

You may choose from a variety of delivery methods at the checkout

Economy UK - items sent within the UK will be sent via Royal Mail Recorded Delivery 1st Class.  Insurance is only available up to £35 of the value of the package.  Please allow 2 to 3 days for delivery.

Express UK - items are sent Royal Mail Special Delivery Next Day Service guaranteed delivery before 1pm the next day.  Packages are insured up to £500.

Air - Orders outside the UK are sent by Royal Mail International Signed For.

DESPATCH

We aim to despatch your order on day of arrival if received before 11am . It is rarely possible to process requests for same day despatch received after that time.  Please note that at busy times despatch maybe within 2 to 3 days.  For postal orders, we reserve the right to clear cheques from first time customers prior to despatch. This may take several working days. Card payments will not be processed until goods are ready for despatch.

 DELIVERY

Economy Delivery in the UK is usually by Royal Mail Recorded Delivery or  Express Delivery by Royal Mail Special Delivery.  Outside the UK packages are sent by Air Mail.  We will advise you when your item has been despatched and advised you approximate delivery times.

STOCK LEVELS

We aim to keep a high stock level at all times. If however certain items are out of stock at the time of ordering, you will be advised accordingly and give the choice of either an alternative or to have the items placed on backorder which will be despatched to you seperatly once the stock is available. If we cannot complete your backorder a refund will be sent to you.

RETURNS

Business to business transactions—The Sale of Goods Act states that you have the right to return goods if they are not satisfactory quality, not fit for the purpose intended or are not as described.

 To be a business you do not have to have a shop front, headed notepaper or pay tax but merely purchase our products for profit or resale.

Goods for your own use—In addition to the Sale of Goods Act retail customers are also covered by the Consumer Protection (Distance Selling) Regulations. This allows you to return your goods or inform us by letter, fax or email of your intention to cancel your order within a period of seven days of receipt. You are then entitled to a full refund.

Please note returned items must be in perfect unused (i.e. normally unopened) condition.  Replacements or refund over and above our statutory obligations will, of course, be considered, but please be aware that this at our own discretion. We reserve the right to charge a handling fee on discretionary returns.

 COMPLAINTS

If something does go wrong please let us know as quickly as possible. We will do our best to resolve the situation. Please place your complaint in writing either by email or by letter giving full details of your problem. 

 INTERNATIONAL ORDERS

Please note that all import taxes are the responsibility of the Purchaser. We do not falsify records or split orders into numerous packages in order to minimise your liability for duty or other payments.

 TITLE TO GOODS

All goods supplied by The Chununga Tree remain our property until all outstanding payments are made in full.

 PRICE UPDATES

We do aim to keep our customers up to date with any price changes or alterations to the web shop or retail/wholsale listings. Sometimes  new listings are not always received by customers for various reasons, we therefore recommend that you check up to date prices before purchasing.

 Any errors and omissions excepted.

 

WEBSITE USAGE

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Chununga Tree’s ® relationship with you in relation to this website.

The term The Chununga Tree® or “us” or “we” refers to the owner of the website whose registered office is 22 Sawpit Hill, Hazlemere, Bucks HP15 7DB. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without The ChunungaTree ® prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
COPYRIGHT NOTICE

This website and its content is copyright of The Chununga Tree® 2008. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

If you would like information on how to include any The ChunungaTree ® content on your site please contact us at info@chunungatree.com