You may choose from a variety of delivery methods at the checkout
DESPATCH
UK Shipping
All shipping delivery times are from despatch. We aim to despatch your order as quickly as possible usually 24 hours although this can be longer during busy periods.
Standard Shipping - First Class allow 3 - 5 days for delivery - insured value £34
Express - Courier allow 24 - 48 hours - fully insured.
Super Express - 24 hours delivery before 1pm fully insured
Heavy items will be shipped by courier.
Shipping rates on this site are a guide only. We try to keep this as cost effective as possible for you. We do however reserve the right in making any adjustment were large discrepancies occur. We will advise you if any changes have to be made prior to shipping.
International Shipping.
These prices are a guide only. Areas outside the UK will be shipped by Royal Mail Airmail Service or by courier depending on weight. We will aim to ship the most econimical. We will contact you before despatch to confirm shipping costs. Please note; All times of arrival to you are based on the time it is despatched.
All our shipping is tracked and insured with exception to Royal Mail 1st Class which is only insured up to £34 and is not trackable. Please allow 3 to 4 days for delivery by 1st Class mail. Chununga Tree will not liability for amounts over this limit for loss or damage, therefore we strongly advise that large value orders are sent by one of our trackable and insured services..
Areas outside the UK will be shipped by Royal Mail Airsure Track & Trace.
STOCK LEVELS
We aim to keep a high stock level at all times. If however certain items are out of stock at the time of ordering, you will be advised accordingly and give the choice of either an alternative or to have the items placed on backorder which will be despatched to you seperatly once the stock is available. If we cannot complete your backorder a refund will be sent to you.
RETURNS
Business to business transactions—The Sale of Goods Act states that you have the right to return goods if they are not satisfactory quality, not fit for the purpose intended or are not as described.
To be a business you do not have to have a shop front, headed notepaper or pay tax but merely purchase our products for profit or resale.
Goods for your own use—In addition to the Sale of Goods Act retail customers are also covered by the Consumer Protection (Distance Selling) Regulations. This allows you to return your goods or inform us by letter, fax or email of your intention to cancel your order within a period of seven days of receipt. You are then entitled to a full refund.
Please note returned items must be in perfect unused (i.e. normally unopened) condition. Replacements or refund over and above our statutory obligations will, of course, be considered, but please be aware that this at our own discretion. We reserve the right to charge a handling fee on discretionary returns.
COMPLAINTS
If something does go wrong please let us know as quickly as possible. We will do our best to resolve the situation. Please place your complaint in writing either by email or by letter giving full details of your problem.
INTERNATIONAL ORDERS
Please note that all import taxes are the responsibility of the Purchaser. We do not falsify records or split orders into numerous packages in order to minimise your liability for duty or other payments.
In the event of items being out of stock at the time of ordering, your order will be amended accordingly and shipping adjusted. We regret that back orders are not available for our International customers.
TITLE TO GOODS
All goods supplied by The Chununga Tree remain our property until all outstanding payments are made in full.
PRICE UPDATES
We do aim to keep our customers up to date with any price changes or alterations to the web shop or retail/wholsale listings. Sometimes new listings are not always received by customers for various reasons, we therefore recommend that you check up to date prices before purchasing.
Any errors and omissions excepted.
WEBSITE USAGE
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Chununga Tree’s ® relationship with you in relation to this website.
The term The Chununga Tree® or “us” or “we” refers to the owner of the website whose registered office is 22 Sawpit Hill, Hazlemere, Bucks HP15 7DB. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without The ChunungaTree ® prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
COPYRIGHT NOTICE
This website and its content is copyright of The Chununga Tree® 2008. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
If you would like information on how to include any The ChunungaTree ® content on your site please contact us at info@chunungatree.com
